|
|
|
|
|
|
|
|
|
|
|
“Pressure Cooker” Learning |
|
|
|
|
|
|
|
Driven by increasingly demanding customers, rapidly changing regulatory controls,
large-scale outsourcing of processes, ever diminishing employee loyalties and competitive pressures, service organizations can no longer afford the luxury of gradual, experiential
learning.
Service organizations need ready-to-adapt best practices, systems and processes
that can prevent failures and accelerate learning
at individual and institutional
level.
Unfortunately, the practices that have traditionally worked in manufacturing industries
cannot cope with the disruptive challenges faced by service industries. Moreover,
the best practices for service sector are still evolving, making it imperative for
organizations to install processes and systems that can flexibly and rapidly adapt
to the ever evolving discipline of service excellence. |
|
|
|
|
|
|
|
|
|
|